PRIVACY POLICY

• your name and contact details (such as your physical address, email and phone number(s);
• your gender, date of birth and occupation;
• financial information (bank details);
• your purchase history;
• your company name (if applicable);
• the date and time you access our services;
• information about your preferences/selections;
• your server’s Internet Protocol (IP) address;
• webpage you were visiting before you came to our website;
• the pages within our website that you visit;
• time you spent on those pages and/or items;
• information searched on our services; and
• any other information that you may provide to us from time to time.
  
  

WHY YOUR INFORMATION IS COLLECTED

We use your information for the primary purposes for which it is provided to us, other related purposes and as permitted or require by law. Generally, we will collect, use, retain and manage your information if it is reasonably necessary for or directly related to the performance of our functions and for the purposes of:

• registering information required to become a client of our services;
• confirming your identity;
• providing you with our products and services;
• facilitating payment for our products and services;
• monitoring, auditing and evaluating our products and services;
• providing you with marketing information about other products or services that we have affiliations with, offers that may be of interest to you;
• keeping you up to date with any changes to our website, including our products and services;
• facilitating our internal business operations;
• complying with any legal or regulatory requirements;
• responding to any enquiries, requests and other communication;
• informing you of future activities or events; and
• any other purpose where consent as been provided.
  
  

WHEN YOUR INFORMATION IS COLLECTED

We may collect personal information in various ways including when you:

• visit our website or become a member;
• make online purchases and payments;
• interact with our advertisements;
• register for our newsletter;
• interact or follow our social media pages or profiles;
• enter into a competition or promotion through any medium;
• participate in a survey or other market research activities;
• request information from us or submit any feedback or query; and
• have any other dealings with us.

Generally, we will only collect your personal information from sources other than you if it is unreasonable or impracticable to collect your personal information from you, or if those sources are authorised to do so. There may be instances where we may collect personal information about you from someone else, where someone has provide your name and address if they have purchase our products and services for you and request that it is delivered directly to you. If you provide us with personal information of another individual, you agree to take reasonable steps to ensure that the individual is made aware of the practices set out in this Privacy Policy.

COOKIES

Our website uses “cookies” – small data files that are stored on your computer when you visit our website. Cookies enable you to shop on our website and may be used in a variety of ways to enhance or personalise your online browsing and shopping experience. Cookies may eliminate the need to repeatedly enter the same information, enabling us to improve the content, reliability and functionality of our website, evaluate the effectiveness of advertising on our website, and track website usage patterns. Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie.

Most Internet browsers are set up to accept cookies. If you do not wish to receive cookies, you will need to adjust the settings of your browser to refuse all cookies or to notify you each time a cookie is sent to your computer. You might not be able to use the full functionality of our website by refusing the use of cookies.

THIRD-PARTY WEBSITES

Our services may contain links to other third-party websites that are not controlled or operated by us. This Privacy Policy does not apply to such third-party websites, and we are not responsible for the content, actions, material contained in, or obtained through any third-parties or their privacy practices. We encourage you to request and review the privacy policies of each third-party website or mobile site that you visit.

DISCLOSURE OF YOUR INFORMATION

We disclose your information for the same purposes for which we collect it. This may include disclosing your information to:

• our related entities to facilitate our and their internal business processes;
• professional advisors who assist us in the operation of our business;
• service providers or persons who perform functions on our behalf, including mailing services, delivery of products and services, IT contractors and data analysis, research, advertising or consultancy services;
• any other third-parties engaged to perform functions or activities on our behalf, including direct marketing;
• the public when announcing winners of competitions that we may run from time to time;
• any other entity, with your consent, or to whom disclosure is required and authorised by law; and
• any other third-parties engaged to perform administrative or other services.

This disclosure is done on a confidential basis or otherwise in accordance with the law. If we engage in a third-party contractor to perform services which involves handling your information, the contractor will be subject to the same privacy obligations as we are to protect your information. However, you should note that third-parties may collect, use, retain and manage your information in accordance with their own privacy policies and procedures and these may be different from our own.

We do not disclose your information overseas. However, some of our third-party service providers may perform certain services overseas and as a result, your personal information may be disclosed to a recipient in a foreign country. By giving us your information, you consent to the disclosure of this information. By consenting to the disclosure of your information, Australian Privacy Laws will not apply and you agree that we do not have to take reasonable steps to ensure the information is treated in accordance with the Australian Privacy Laws.

PROMOTIONAL COMMUNICATION

From time to time we may use your personal information to provide you with notifications of our goods and services. We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us, you can opt-out by contacting us or through any opt-out mechanism contained in the marketing communication to you.

ACCESS TO YOUR INFORMATION

We will take reasonable steps to ensure that the information we collect is accurate, relevant and complete. Under the Privacy Act, you have a right to access and request your information at any time. You may also request that we delete or correct your information. While we take all reasonable precautions to ensure that your personal information is complete and up to date, please notify us of any changes or errors in your personal information held by us. You may access the information we hold about you by placing your request in writing and sending it to us using the contact details below. We will comply with any such request except in the limited circumstances recognised and permitted by law.

DURATION YOUR INFORMATION IS KEPT

Any information that we no longer require is destroyed securely. An exception to this may be retention of the information for data analysis. However, if this occurs, the information will be retained in a form that does not allow you to be identified from that information. Deleted membership data may be stored for up to 12 months from the date of opting-out.

SECURITY

We take website security extremely seriously and will always endeavour to provide a secure, safe platform to conduct online transactions. We use Secure Sockets Layer (SSL) protocol, which encrypts information as it is transmitted over the internet. To ensure you are accessing a secure server, look for the unbroken lock or closed lock symbol on your browser window indicating the SSL is active. However, we suggest that you take appropriate security precautions when you access the internet via public WI-FI networks, shared computers, unprotected devices or use unsecured internet connections. While the website has secure password and transaction protections in place, you should be vigilant and understand the inherent risks associated with transmitting information via the internet. Where a password may be required to access any part of our website, you must keep that password confidential and not disclose it to anyone. Nor permit any other person to use that password. Sign out when you have finished visiting our services to ensure you protect your information and notify us as soon as possible after you become aware of any security breaches.

PRIVACY COMPLAINTS

If you believe that we have breached your privacy rights in any way, or you would like to discuss any concerns about our Privacy Policy, please contact us via sales@microorganic.com.au

All such enquiries or complaints will be taken seriously and handled with impartiality and discretion. If you wish to submit a complaint, please provide us with all relevant details such as the time of incident or communication, the circumstances surrounding the event and your concerns about what was said or done. You will receive an acknowledgement from us within 7 days confirming receipt of your complaint.

We will endeavour to respond to you at all times promptly and to offer a practical solution which is consistent with our legal obligations.

If you are not satisfied with the outcome of your complaint to us, you can refer your complaint to the Office of the Australian Information Commissioner on:

Mail: Office of the Australian Information Commissioner GPO Box 5218, Sydney NSW 2001
Telephone: 1300 363 992
Email: enquiries@oaic.gov.au
Online: http://www.oaic.gov.au/privacy/making-a-privacy-complaint

Updated: November 2022